Home / Why Avisso / The Avisso Standard
The Avisso Standard.
These six principles guide how we handle an order when there is a decision to make. They're written down so clients, appraisers and our own team can hold us to them.
Competency before convenience.
The assignment goes to a professional suited to the property and market, not simply the next available appraiser.
In practice
- Property type, market and complexity read from the order first
- Assignment by competency and performance, not rotation position
- A contact who can explain how the appraiser was selected
Quality before delivery.
Quality checks begin before assignment and continue after delivery. It starts with credentialing and continues after delivery.
In practice
- Checks before assignment, during the order, before delivery and after
- Review before the lender sees the report
- Findings fed back to appraiser performance
Communication before escalation.
Clients should hear about an issue before it becomes a surprise.
In practice
- Status at milestones, not on request
- Access, scope and data problems raised as they appear
- An explanation of the issue and the next step
Evidence behind every conclusion.
ROVs, revisions and valuation questions are handled through facts and professional standards.
In practice
- ROVs accepted on errors, data or bias concerns with documentation
- Comparables appropriate to the property and market
- No value outcome promised, ever
People before tickets.
When a file needs attention, someone owns it through resolution.
In practice
- One named contact per client
- A contact for questions that need further review
- Follow-up until the issue has been addressed
Professional respect.
We respect the appraiser’s expertise and independent judgment. Strong relationships build a network experienced professionals want to work with.
In practice
- Clear scope and fair, disclosed fees
- Legitimate, consolidated revision requests
- Assignments that match experience